Welcome to our frequently asked questions page, we hope you find the answer to any questions you may have. If you would rather contact us directly please click Contact Us for our details.
What is the Sunseeker Experience?
The Sunseeker Experience is an idea that was thought up about fours years ago when realizing that it is very difficult to get out on a Sunseeker unless you put down a large deposit when buying one. As you may of noticed all the variations of the Sunseeker Experience run around the same basic experience being a half day starting at 9.30am and 1.30pm to all walks of life in different situations (Excluding corporate).
What is the difference between Gift and Group Sunseeker Experience?
Sunseeker Gift Experience is for individual bookings that can be used to purchase between 1 and 7 Sunseeker Experience gift experience vouchers. Sunseeker Group Experience , is used for buying one voucher for the exclusive use of the powerboat for up to 8 people (or 16 if you wanted to take 8 in the morning and 8 in the afternoon) This would require 2 x group booking vouchers.
Where do I get the Gift Experience or Group Booking voucher(s) from? (Applies to Gift & Group Bookings)
Buy directly from us by clicking the ‘Buy Now’ button (or click here) or call 02380 005566. Any additional questions please call or email info@sunseekerexperience.co.uk
I want a Gift experience voucher(s), what exactly will I receive to hand out as a gift? Experiences only, unless requested for Group Bookings.
You will receive a personalised Gift Experience Voucher and all details to explain what a fantastic gift you have got.
Below is an image of the voucher the participant will receive:
I have left it to last minute, how do I get a voucher quickly?
This can be arranged by calling 02380 005566 at anytime or we have a voucher you can print off from this website, fill in and hand over as a gift, this is classed as a temporary voucher and you will need to contact us soon after to pay and have full info etc sent out to you. Click here to link to voucher.
How do the recipient(s) redeem their voucher(s)?
Just call 02380 005566 or email requests to info@sunseekerexperience.co.uk for dates available and we will send you a link to the required information. Once date confirmed we will send you out confirmation paperwork. . Would like to set up redeem@sunseekerexperience.co.uk email asap
Is the Sunseeker experience safe?
This is an extremely safe experience with fully qualified skippers and crew. The boat has had all safety upgrades for its MCA safety coding which includes a life raft and life jackets for all.
Where do we start from and where do we meet?
The location of the Sunseeker Experience in both formats is at Ocean Village Marina, Southampton. Postcode is SO14 3TG. The Meeting point is located inside The Banana Wharf Bar/ Restaurant where there is a designated meeting point with complementary tea and coffee.
When and what time do the experiences start?
Gift experiences are all on Saturdays from April to October inclusive (click here for availability) link to dates page
There are morning and afternoon experiences. Morning experiences start at 9.30am and afternoon experiences start at 1.30pm. You will need to allow a total of four hours for your experience.
Do I need to bring anything?
Yes, sunglasses, hat/cap, sun cream, camera and wear comfortable flat, non slip footwear, such as trainers or deck shoes. Dress warmly and bring waterproofs. Sometimes there is a high wind-chill factor aboard the boat.
Are there any fitness requirements?
This experience is not suitable for anyone with a serious back or heart complaint or for pregnant women.
What restrictions do you have?
Age starts at 8 years old, younger if they have had previous boating experience. Please Note. All children must wear a life jacket supplied by us at all times (even on the pontoon). There is no max age, one of our recent participants was celebrating his 78th birthday! There are no height restrictions but there is a maximum weight of 18 stone per person.
Do you have disabled access?
Sorry, no access for wheel chairs, partially disabled people are most welcome, please call to discuss special requirements.
Do you have Insurance, health, safety and welfare policy and Risk Assessment?
Yes, we hold Public Liability insurance for £3,000,000 and we also have health, safety and welfare policy, along with Risk Assessments, copies of which can be provided on request.
Is there a Car Park close by?
There is a car park with security less than 120 metres from the boat and next to the car park there are toilets and showers, there are also a number of restaurants and bars within the marina. Parking is £1 per hour and the machine only takes £1 coins so please make sure you bring pound coins with you and always allow for extra time.
Who will be there?
Gift Experiences are shared experiences where each experience will have a maximum of 8 participants and Skipper / Crew. On group Bookings you will meet the Skipper and crew only.
If I arrive very early is there anywhere near that my spectator and I can have breakfast or lunch?
Yes, at the participant meeting point, The Banana Wharf Bar/ Restaurant.
We are travelling, is there anywhere we can stay?
Yes, our affiliation with the Banana Wharf group means we can offer hotel accommodation and breakfast at one of their hotels based locally in the New Forest.
Do you ever have any spare places on the day?
We have occasional cancellations, so there may be the opportunity of a spare place, it is always worth asking as your spectators may get the chance to join in the fun – we can take payment on the day.
What can spectators do?
For spectators, there are many local attractions all within 5 minutes walk, 2 cinemas, Oxford Street bars and restaurants and the West Quay Shopping Mall.
Is this experience weather dependent?
Yes, the experience day could be cancelled - up to 24 hours notice will be given by telephone if severe weather is forecast. This decision is made by the Skipper and is not open to negotiation.
Does this mean my voucher/will be void if experience is cancelled due to weather?
No, we will arrange another date. If you are unable to attend on alternative date(s) listed then you would need to wait for more dates to be released. You will have up to 10 months before your voucher will become void.
Are you a reseller?
No, we are the actual owners of the Sunseeker Experience and have been running for over three years. You will be purchasing your experience direct from us.
We go that little bit further. If you forget to bring your camera – no problem, we will take a picture and forward it to you by email the following working day, we can even lend you some sunglasses!
Can I redeem my voucher for cash?
No, but they are fully transferable. Please provide new information immediately so we can update our records with new contact info.
Can I claim the VAT back through my company?
Yes, we send an invoice to the purchaser, as all prices are inclusive of VAT you can claim it back if you have a VAT registered company and you are buying as a staff incentive purchase/event. Our VAT registration number is: GB 971 2319 24
